This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
Cybersecurity and Privacy
Cybersecurity and Privacy
This course is part of multiple programs.
Taught in English
Instructor: Microsoft
Included with 
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
7 hours (approximately)
Flexible schedule
Learn at your own pace
What you'll learn
Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn various password management strategies, including the use of password managers, multi-factor authentication (MFA), and password policies.
Understand the functionality of login keychains on different platforms and how they contribute to cybersecurity.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
14 assignments
Course
Gain insight into a topic and learn the fundamentals
Beginner level
Recommended experience
7 hours (approximately)
Flexible schedule
Learn at your own pace
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 2 modules in this course
In this module, you'll explore the critical aspects of digital security and privacy. This module offers an in-depth understanding of creating robust passwords, the use of advanced password management tools, and the intricacies of privacy settings in today's digital landscape. You'll delve into the practicalities of managing password storage solutions, including keychains and password managers, and gain insights into ensuring their digital credentials are secure and easily manageable. Through a mix of theoretical knowledge and hands-on activities, the module equips you with essential skills for maintaining digital security and privacy, addressing common challenges and providing best practices for a safer online experience.
What's included
11 videos11 readings7 assignments1 discussion prompt
Cybersecurity concepts provides an in-depth look at essential topics in cybersecurity, including network traffic, VPNs, and server communication. This module covers the mechanics and management of network traffic, the implementation and security of VPNs, and the principles of server communication. With a focus on both theoretical understanding and practical application, you'll gain insights into securing digital communications, optimizing network performance, and understanding the technological foundations.
What's included
9 videos10 readings7 assignments
Recommended if you're interested in Support and Operations
Fred Hutchinson Cancer Center
Microsoft
Fred Hutchinson Cancer Center
Fred Hutchinson Cancer Center
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Support and Operations? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.